This story was first published in digitalhealth.net
Patient feedback for whole of Liverpool’s NHS
The Liverpool area has become the first in the UK to have all NHS trusts signed up to a service that enables them to hear from patients, and use this feedback help improve their services.
Working with independent feedback website Patient Opinion, NHS Liverpool Clinical Commissioning Group (CCG) and the nine trusts involved in the project are asking the public to share a story, good or bad, about their healthcare. To date, Liverpool is the only city in the UK currently offering this service to all patients, in a move which could transform the care patients receive.
So far 1,500 patients from Liverpool have told their story on the Patient Opinion website. An aim of this work is to see this rise to over 5,000 in the coming year.
On the Patient Opinion website, patients and carers can anonymously share their experiences of health services. These stories are sent to the appropriate staff member, who can respond to the patient and use feedback to improve services.
The nine trusts involved in the Patient Opinion programme are: Aintree University Hospitals NHS Foundation Trust; Alder Hey Children’s NHS Foundation Trust’ Liverpool Community Health NHS Trust; Liverpool Heart & Chest Hospital NHS Foundation Trust; Liverpool Womens NHS Foundation Trust; Mersey Care NHS Trust; The Royal Liverpool and Broadgreen University Hospitals NHS Trust; The Clatterbridge Cancer Centre NHS Foundation Trust; and The Walton Centre NHS Foundation Trust.
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