This story was first published in digitalhealth.net
East Midlands Ambulance rated ‘Good’ overall by CQC
East Midlands Ambulance Service has announced that it has been rated as ‘Good’ overall by the Care Quality Commission (CQC), and ‘Outstanding’ for caring.
The inspection results mean that EMAS is one of just a handful of ambulance trusts to be rated as ‘outstanding’ for caring, which shows a successful turnaround for the service having been rated ‘requires improvement’ at the last full inspection in 2017.
The CQC recognised significant improvements in every area inspected, listed several areas of ‘outstanding practice’ and awarded EMAS the highest rating possible in providing a caring service. This includes the introduction of an Urgent Care Transport Service, innovative training delivered by the service’s Hazardous Area Response Team and the use of augmented reality posters by the communications team.
Richard Henderson, chief executive of the EMAS, said: “I am immensely proud of everyone at EMAS for their tireless work and total commitment to seeing significant improvements here at EMAS in recent years. This new rating of ‘Good’ overall with ‘Outstanding’ for caring is a tremendous success not only for all our colleagues who work and volunteer at EMAS, but for our patients, their loved ones, and the organisations and individuals who work closely with us too.
“The report also includes areas for improvement which support us in our journey to become an outstanding organisation. We’re currently working through the report and the plans already in place at EMAS to ensure we keep on track and focused on the right things.”
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