This story was first published in digitalhealth.net
Increase in complaints against Welsh NHS, Ombudsman finds
According to the Public Services Ombudsman for Wales, the number of complaints made against the Welsh NHS has risen by four per cent.
The latest figures have shown that local health boards and the NHS trust accounted for 661 of the 798 health body complaints.
The news comes after five ‘Improvement Officers’ were appointed last year, and assigned to five of Wales’ health boards to place a greater emphasis on best practice and corporate cultural development.
However, Ombudsman Nick Bennet has claimed that stronger leadership was needed to curb the increasing submission of complaints. He commented: “The upward trend in NHS complaints is a real concern and leadership is needed to empower frontline staff so they can respond to the needs of patients across Wales.
“With an ageing population and continued austerity, the demands on the NHS have never been so great, but it's crucial we use all the levers at our disposal to improve services.
“I’m hopeful that the work currently underway by my office's new cadre of improvement officers will make a difference, but I do believe fresh legislation is needed to help end cycles of poor service delivery.”
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