CQC cancels the registration of Grimsby GP practice

The Care Quality Commission (CQC) has taken action to cancel the registration of a GP Practice in Grimsby after a number of serious concerns were identified.

A CQC inspection carried out on 3 March 2016 of the Chelmsford Medical Centre found that Dr Shambhu Keshri did not have an adequate understanding of the concepts of clinical safety and governance.

The report suggested that the practice ‘demonstrated little awareness of incident reporting’ and that safeguarding knowledge was minimal.

It also found that arrangements for dealing with complaints and significant events were ineffective.

Sue McMillan, deputy chief inspector of general practice said: “The care we found being provided by Dr Shambhu Keshri, at the Chelmsford Medical Centre, was very poor. At the last inspection, 3 March, the practice was rated as inadequate in all domains – safety, effectiveness, responsiveness, caring and well-led.

“Patients were at risk of harm because resources, systems and processes were not in place to keep them safe. For example, the management of patients medicines, the call and recall of patients, the system for reviewing hospital discharge and clinic letters, supervision and support of staff and the management of safeguarding. The standards of care at the practice were unacceptably low.

“The practice had failed to ensure patient safety, and we were left with no other choice to take urgent action and remove the location from the provider’s registration.”