West Suffolk Hospital ‘outstanding’

West Suffolk Hospital’s end-of-life and outpatient services have helped it gain an ‘outstanding’ rating from the Care Quality Commission.

The West Suffolk NHS Foundation Trust (WSFT) in Bury St Edmunds is one of only seven general hospitals in England awarded the highest rating.

The CQC, which visited in November, said staff ‘truly respected and valued patients’.

The rating improved from the CQC’s last inspection in 2016, when the trust was rated ‘good’.

The report said staff displayed a culture of compassion and positivity, and had a genuine desire to provide the best possible care to patients.

Outlining areas where the trust could look to improve further, inspectors said the trust should ensure all equipment in outpatients is appropriately electrically safety checked and ensure all staff receive an appraisal.

The findings come after the organisation recorded its ‘busiest winter’ yet, with a six per cent rise in people admitted to the hospital in December compared with the same month in 2016.

Stephen Dunn, the hospital’s chief executive, said: “We are absolutely delighted to have received an outstanding rating.

“I am particularly proud that our end-of-life service has moved from requires improvement in our last inspection, to outstanding.

"Good end-of-life care is tailored to the person who needs it, and this report shows our staff go above and beyond to ensure comfort, dignity and kindness is at the heart of what they do.”

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This story was first published in digitalhealth.net

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