CQC delay inspections due to staff shortages, says NAO

The CQC faced criticism in 2011 and 2012 for weakness in strategic direction and leadership, insufficient skills and capacity, and a failure to intervene quickly. It responded by making changes to its structure and starting a recruitment drive.

The NAO report found that while the CQC has made improvements, and hit its recruitment target of 300 new inspectors, it still does not have sufficient staff to carry out all of its work.

Head of the NAO, Amyas Morse, said: “The Commission has made substantial progress in the face of sustained criticism and is developing a more intelligence-driven approach to regulation.

“Further challenges lie ahead for the Commission to demonstrate effectiveness and value for money. It now needs to build an organisational culture that gives its people the confidence, as well as the skills, to apply the regulatory model assertively, fairly and consistently.”

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This story was first published in digitalhealth.net

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