This story was first published in digitalhealth.net
North Cumbria’s A&E departments continuing to improve
The Care Quality Commission’s (CQC) national 2016 A&E patient survey has shown significant improvements for the A&E departments in both the Cumberland Infirmary in Carlisle (CIC) and West Cumberland Hospital in Whitehaven (WCH) for the second year in a row.
The hospitals, run by North Cumbria University Hospitals NHS Trusts, performed well in waiting times and showed important improvements in six questions, including doctors and nurses engaging with patients and explaining treatment options and involving the patient in any decisions.
The Trust scored in the top 20 per cent of Trusts on 27 out of 35 questions, with an average score of 8.4 out of 10 in overall experience and 9.2 out of 10 for treating patients with respect and dignity. No questions scored in the bottom 20 per cent of Trusts.
The CQC surveyed 416 people between October 2016 and March 2017. The results will be used in the regulation, monitoring and inspection of the Trust.
The Trust is consistently performing better than the national average against the emergency care standard, which states 95 per cent of patients should be seen, treated, admitted or discharged from A&E in under four hours. The national average for all trusts in August was 85.4 per cent and the Trust’s overall performance was at 90.6 per cent for the 8,000 patients who attended the Trust’s two A&E departments.
George Wright, head of nursing for Patient Experience, said: “Being in the top 20 per cent of Trusts for 27 out of 35 questions is an excellent achievement.
“We know all too well that our A&E staff all work under considerable pressure and the results of the survey are an absolute credit to them. The teams at both our hospitals are making significant progress in working to provide a safe, caring and compassionate service in West, North and East Cumbria.
“The survey provides us with extremely important feedback on areas where we can further improve which we will be taking immediate steps to review.”
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