Blind patients need accessible healthcare information

New research by sight loss charity RNIB Scotland has found that blind and partially sighted people still struggle to receive healthcare information in accessible formats, which can result in them missing treatment or being confused about their healthcare needs.

Report author Laura Jones, said: "The NHS, itself, puts great emphasis on the cost, in money and time, of missed appointments to over-burdened clinics. So giving patients accessible information makes sense.

"More worryingly, as many sight loss conditions are progressive, any delays in treatment could mean unnecessary deterioration in sight."

The report also highlights that patient confidentiality is breached when people have to rely on carers, relatives or friends to read appointment letters, medication or test results.

The report found that some patients were still not informed they could request information in alternative formats, while others were bluntly told that they could cope without one. Some lacked confidence to request accessible formats as they didn't want to be considered ‘a burden’ or ‘difficult’, or even didn't feel ‘worthy enough’.

RNIB Scotland is calling for each of the country’s 14 health board to ensure that accessible information policies are fully implemented to prevent unnecessary anxiety to people with sight loss. It is also calling for awareness training for all healthcare staff on the implications that sight loss can have on communication with patients.

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This story was first published in digitalhealth.net

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