This story was first published in digitalhealth.net
NHS email error causes system shut down
An email that was accidentally sent to around 840,000 NHS staff in England has caused a disruption to the mail system.
The system quickly became overwhelmed and was worsened by users pressing ‘reply all’ to complain about the blanket email. Although the distribution list was disabled at 10:00 GMT, some users continued to have problems.
The secure email system is used by NHS staff and other approved organisations to discuss healthcare and related activities.
A spokeswoman for NHS Digital said it was not a member of its IT team who had sent the message, but declined to name the staff member responsible.
In a statement, NHS Digital said: “A number of email accounts have been operating slowly. This was due to an NHS Mail user setting up an email distribution list which, because of a bug in the supplier's system, inadvertently included everyone on the NHS Mail list.
"As soon as we became aware of the issue, we deleted the distribution list, so that no-one else could respond to it. We anticipate the issue will be rectified very soon."
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