Missed appointments cost the NHS £1bn last year

Almost eight million hospital outpatient appointments were missed due to patients not attending in 2016/17, meaning almost £1 billion worth of appointments were missed.

The NHS Digital figures also showed that over nine million people were sent home from A&E in 2016/17 with just guidance and advice, which could have been obtained more conveniently from a pharmacist or by calling 111.

With each missed outpatient appointment costing the NHS approximately £120 in 2016/17, it means almost £1 billion worth of appointments were missed. Therefore, Prof Jane Cummings, chief nursing officer for England, has urged patients to cancel their NHS appointments in good time if they are not able to attend, in order to free up resources for those who need them.

Health Secretary Jeremy Hunt has previously hinted at the possibility of charging patients for missed appointments, but such a move has never come to fruition.

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This story was first published in digitalhealth.net

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